Emergency Roadside Assistance
If you find yourself broken down on the side of the road all of our locations offer emergency roadside assistance. Our service trucks will come to you and get your truck back on the road. Furthermore, during non-business hours, we have service professional’s on-call who will respond at a moments notice. If you are outside our general area, you can take advantage of Peterbilt’s TruckCare Services (See below for further information on Peterbilt TruckCare).
Mobile Maintenance Services
With mobile maintenance services available in Bloomington, Bolingbrook, Rockford and Grand Rapids we are prepared to assist you on the roadside. Our services allow you to reduce downtime when the unexpected occurs. If mobile maintenance services are not available in your area, we are happy to assist in finding local towing services, providing a way for your truck to be serviced at the nearest JX Peterbilt location.
The mobile maintenance service allows us to bring our fully equipped vehicle to your facility to take care of your needs. This service allows you to reduce unnecessary human capital, take care of waste product and provides peace of mind so you can take care of business. DOT inspections can be performed at your site by a certified inspector. Since the trucks are serviced at your location, you don’t have to pay a driver to sit in our waiting room.
Truck Care 24- Hour Customer Assistance
Peterbilt TruckCare is a 24 hour a day, 7 days a week, 365 days a year call center providing breakdown assistance. Your FREE membership will allow you to call 800-4-PETERBILT (800-473-8372) anywhere in the continental US. With over 50,000 service providers for tractors, trailers, tires, reefers and towing, Peterbilt TruckCare can efficiently dispatch assistance to your location. A Peterbilt representative will ask you to provide the breakdown location of the truck, nature of the emergency and vehicle VIN number. The representative accesses your pre-registered vehicle profile and preferred payment options. If you are not registered, they will register you on the spot. Your representative then contacts the nearest Peterbilt dealer or designated Peterbilt TruckCare service provider to render aid. While many problems can be fixed right there on the roadside, the representative will also make all the arrangements to get your truck into the shop, if necessary. Click Here to register today for your FREE Peterbilt TruckCare Membership!
In addition to dispatching services, Peterbilt TruckCare can provide on-line tracking and analysis of repairs by unit through their Peterbilt TruckCare Maintenance Manager program. This is a free service for customers with a TruckCare Preventive Maintenance agreement. If you are already signed up, Click Here to log in. If you would like to learn more, please contact any of our JX Peterbilt Service Professionals for more information.